Refund policy

Getting your rows right is the whole point of PaperRows, so when we get them wrong, you get your money back. No forms, no arguing.

You get a full refund when

1. A row is wrong, missing or extra. If a supported statement converts with any transaction that has the wrong date, description, amount or sign, or a transaction is missing, or a row appears that is not on the statement, we refund that payment in full. We also work on fixing the converter and add the case to the tests every release has to pass.
2. We refuse a file after you paid. If you paid and PaperRows then refuses the file, full refund.
3. It is your first purchase and you changed your mind. First-time buyers can ask within 7 days of paying for any reason. You do not need to explain.
4. You did not use your monthly plan. On the Bookkeeper plan, if you did not export a single statement in your latest billing month, we refund that month.

How to ask

Email hello@asgardagents.com from the address you used at checkout. Tell us:

• which of the reasons above applies, and
• for a wrong row: the bank, the statement month, and the page and line number from the preview (they are in the page and line columns of the plain CSV). A short note on what the statement shows compared with what we gave you helps too.

Do not send us your statement. We do not need it and we do not want it. The page and line number, plus a description in your own words, are where we start.

What happens next

• We aim to reply within one business day.
• Refunds go back to the card you paid with, through Stripe, for the full amount of that payment. Stripe emails you a receipt for the refund.
• Your bank usually shows the money back within 5 to 10 business days. That timing is up to your card issuer, not us.

What the refund does not cover

• A refund is for the payment, up to the amount you paid. We do not pay out more than the charge.
• Files we do not read (other banks, scans, credit cards and so on) are refused during the free preview, before you are asked to pay. If one ever slips through and is refused after payment, rule 2 applies.
• For the monthly plan, we refund the latest month only, under rule 4, unless rule 1 or 2 applies to a statement from an earlier month.

Cancelling the monthly plan

Cancel any time from the billing page (the Stripe customer portal). Cancelling stops the next renewal; you keep access until the end of the billing period you paid for. If you also want that month refunded, check rule 4 above and write to us.